Welcome to FootballNova! By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before placing an order or using our services.

1. General Information

This website is operated by FootballNova. Throughout the site, the terms "we," "us," and "our" refer to FootballNova. We offer this website, including all information, tools, and services available to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

2. Products and Services

• Customisation: Many of our products are handcrafted and made-to-order. Slight variations in colour, fabric, or design may occur due to the up-cycled nature of our materials. All our products use authentic shirts/official licensed products.
• Availability: We reserve the right to modify or discontinue any product without notice.
• Accuracy: We strive for accurate product descriptions but cannot guarantee that all information, including images and colours, is free of errors.

3. Orders and Payments

• Order Process: By placing an order, you agree to provide accurate, complete, and up-to-date information.
• Pricing: All prices are listed in £ and are subject to change without prior notice.
• Payment Methods: We accept major credit cards and other payment options as displayed at checkout.
• Order Cancellations: Once an order is placed, cancellations may not be possible, particularly for customised items.
• Chargeback & Dispute Resolution Policy: If a customer initiates a chargeback without first contacting us for resolution, we reserve the right to dispute the chargeback with evidence.

4. Returns and Exchanges

• Custom Products: Due to the personalised nature of our items, we do not accept returns or exchanges unless the product is defective or incorrect.
• Damages and Issues: Please inspect your order upon receipt and contact us immediately if you receive a damaged or defective item.
• Refund Policy: Refunds will only be issued if a return is approved. Shipping fees are non-refundable.

5. Shipping and Delivery

• Processing Time: Orders are processed within 10-12 business days.
• Shipping Times: Delivery times vary based on your location and shipping method chosen at checkout.
• Customs and Duties: Customers are responsible for any customs duties, taxes, or additional fees for international orders.

6. Intellectual Property

All content on this website, including images, text, and designs, is the property of FootballNova and is protected by copyright and intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

7. Privacy Policy

We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your data.

8. Limitation of Liability

Football Nova is not liable for any damages, losses, or injuries resulting from the use of our website, products, or services. By using our site, you agree that our liability is limited to the maximum extent permitted by law. FootballNova is not responsible for delays or failures in payment processing due to third-party service providers.

9. Governing Law

These Terms and Conditions are governed by the laws of Isle of Man. Any disputes arising from the use of this website or our services will be subject to the jurisdiction of the courts in Isle of Man law.

10. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Changes will take effect immediately upon posting on this page.

11. Payment & Security Compliance

• All transactions on Football Nova are processed through secure, PCI-DSS-compliant payment gateways.
• We use encryption technologies to ensure that your payment information is handled securely.
• Football Nova reserves the right to refuse payments that are flagged as suspicious or fraudulent.
• By making a payment, you agree not to initiate chargebacks without contacting us first to resolve any issues.

12. Customer Service Email

• For any inquiries, please contact us at: support@[info@footballnova.co.uk].com. We aim to respond within 24–48 hours on business days.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at:
Email: info@footballnova.co.uk
Address:
FootballNova
Corona Alexander Drive
Douglas Isle of Man
IM23QN